Effective Date: July 7, 2025
Welcome to aicallingexperts.com (“Site”), operated by AI Calling Experts (“Company”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website and services. By accessing our Site or purchasing our services, you agree to be bound by these Terms. If you do not agree, please do not use our Site or services.
1. Services Provided
We offer custom AI calling automation services, including but not limited to:
- AI-Powered Call Answering
- AI Outbound Calling
- Smart Call Routing
- Appointment Booking & Reminders
- Voicemail & Transcription
- Lead Qualification
- Call Analytics
- AI Survey & Feedback
- Ongoing Optimization Support
All services are tailored based on client requirements and delivered digitally.
2. User Responsibilities
You agree to:
- Provide accurate and complete information when placing an order
- Not use our services for illegal, harmful, or deceptive purposes
- Collaborate in the service process by providing data, instructions, and feedback promptly
- Comply with local telecommunication laws and customer consent requirements when using AI calling features
3. Ordering & Delivery
- Orders must be placed via our website or direct email.
- Delivery time ranges from 7 to 14 business days, depending on project complexity.
- All communications related to orders must go through order@aicallingexperts.com.
- Final deliverables will be sent via email or secure download link.
4. Payment & Pricing
- All prices are listed in USD unless stated otherwise.
- Payment must be made in full at the time of order unless agreed otherwise in writing.
- We reserve the right to change our prices at any time without prior notice.
5. Revisions & Support
- We offer unlimited revisions within the original project scope until the client is fully satisfied.
- Ongoing optimization and maintenance are available under monthly plans.
- Live chat and email support are available to assist during and after service delivery.
6. Refund Policy
Due to the custom and digital nature of our services, all sales are final and non-refundable. However, we provide a 100% satisfaction guarantee through unlimited revisions as part of our commitment to service quality.
Please review full Refund Policy for more details.
7. Intellectual Property
All custom AI call flows, scripts, and solutions developed for a client remain the property of AI Calling Experts until full payment is made. After payment, the client is granted a non-exclusive license to use the deliverables for their business or personal use. Resale or redistribution is not permitted without prior written consent.
8. Prohibited Use
You may not use our services for:
- Robocalls or spam calls without recipient consent
- Fraudulent, illegal, or unethical activities
- Harassment, intimidation, or any violation of privacy rights
We reserve the right to suspend or terminate service if these terms are violated.
9. Limitation of Liability
To the fullest extent permitted by law, AI Calling Experts shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services. We do not guarantee specific business outcomes or lead conversions.
10. Third-Party Tools
We may use third-party platforms and APIs to deliver our services. We are not responsible for the uptime, performance, or data practices of these external providers. Your use of those tools is subject to their terms and privacy policies.
11. Modification of Terms
We reserve the right to update or change these Terms at any time. Changes will be posted on this page with a revised Effective Date. Your continued use of the Site and services implies acceptance of the updated Terms.
12. Governing Law
These Terms are governed by the laws of the jurisdiction in which our company is legally registered. Any disputes shall be subject to the exclusive jurisdiction of the appropriate courts in that jurisdiction.
13. Contact Us
If you have any questions or concerns about these Terms, please contact us:
- General Inquiries: contact@aicallingexperts.com
- Support: support@aicallingexperts.com
- Orders: order@aicallingexperts.com